Lumavault
Support
Answers to the questions we get most. If yours isn't here, email [email protected] — a real person reads it.
Deleting photos, safely. Lumavault never deletes anything on its own. You queue photos for removal, review the queue, and confirm. Even then, iOS moves them to Recently Deleted in the Photos app, where they stay recoverable for 30 days.
Help
Frequently asked
Are my photos uploaded anywhere?
No. Every bit of analysis — finding duplicates, detecting blur, recognizing screenshots and documents — runs on your iPhone using Apple's on-device Vision framework. Lumavault has no servers and no accounts. Your photos never leave your device.
I deleted something by mistake. Can I get it back?
Yes. Open the Photos app, go to Albums → Recently Deleted, find the photo, and choose Recover. iOS keeps deleted photos there for 30 days before removing them permanently.
My storage didn't go down after deleting.
That's usually Recently Deleted still holding the files — they don't free up space until they leave that album. You can empty it manually in Photos → Albums → Recently Deleted → Select → Delete All. If you use iCloud Photos, it can also take a while for the change to propagate and for your device to reclaim the space.
Why does Lumavault need access to all my photos?
To find duplicates and near-identical shots, it has to compare photos against each other across your whole library. Limited access would let it scan only the handful of photos you picked, which defeats the point. The access is used solely for on-device analysis — see our privacy policy. You can change or revoke it any time in Settings → Privacy & Security → Photos.
The first scan is taking a long time.
Lumavault scans incrementally — it starts with your most recent ~500 photos so you can begin cleaning right away, then keeps working through the rest of the library. On a very large library the full pass can take several minutes, because your phone is analyzing every image locally rather than offloading the work to a server. Keeping Lumavault in the foreground and your iPhone plugged in speeds it up considerably.
Lumavault flagged a photo I want to keep.
Blur detection and “best of a burst” suggestions are judgment calls, so Lumavault only ever suggests — you decide. Just swipe to keep it. For blurry photos you can also adjust the sensitivity threshold in the app if it's flagging more than you'd like.
What does compression do to my videos?
Compression saves a smaller copy of a large video first, and then you decide what happens to the original. It's a trade-off: you get the storage back, at some cost to quality. If a video is irreplaceable, keep the original rather than compressing.
I bought Pro but it isn't showing on my other device.
Open Lumavault, go to Settings inside the app, and tap Restore Purchases. Pro is tied to your Apple Account and works on every device signed in to it. Make sure both devices use the same Apple Account.
Is Pro a subscription?
No. Pro is a single one-time purchase with no renewal and nothing to cancel.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, and select the purchase. If something in the app went wrong, please tell us as well so we can fix it.
Still stuck?
[email protected]We usually reply within one to two days. Please include your iPhone model, your iOS version (Settings → General → About), roughly how large your photo library is, and what you were doing when the problem happened. Screenshots help a lot.